Articles on: Connected Accounts

How to Connect Your Social Media Accounts

Connecting your social media accounts to our platform is a straightforward process, thanks to the Connect Accounts Portal powered by our partner, Ayrshare. Here's a step-by-step guide to help you through the process.

Launching the Connect Accounts Portal

Navigate to the Connected Accounts tab
Launch the Portal: Click on the button titled "Connect Accounts". This should launch the portal in a new tab.

Once in the portal, linking your social media accounts is just a few clicks away.

Access the Social Account Linkage Page: Navigate to this page in our app.
Select the Social Network: Click or tap on the social network icon you wish to connect.
Authorize Access: A pop-up from Ayrshare will appear, requesting authorization. Please ensure to accept all authorizations for a successful linkage.

Warning: Allow pop-ups in your browser to ensure the authorization process runs smoothly.

Confirmation: Once authorized, your account logo will appear (if available) and the card color will change to green, indicating an active link.

Click to link

Unlinking is as simple as linking.

Tap the Linked Network: On the same Social Account Linkage Page, click on the green (linked) social network icon.
Unlink Confirmation: You will be prompted to confirm the un-linking.
Impact on Posts: Please note that already sent and scheduled posts will remain unaffected. However, future scheduled posts and new posts will not be sent until you re-establish the link.

Additional Help

Choosing a Page or Brand: Some networks, like Facebook, may ask you to choose a specific account or page. Make sure to select the correct one you wish to link.
X/Twitter Link Issue: If the wrong Twitter account is linked, try switching to the desired account on Twitter in a different browser tab. Then, unlink and re-link Twitter on our platform.
Duplicated Brand Issue: If a brand with the same name already exists. There may be account linking issues. Please remove the duplicate brand or reach out to support.
Additional Linking Guides: For more detailed instructions on linking specific social networks, refer to Ayrshare's guides:
- Facebook Groups Linking
- Google Business Profile Linking
- Instagram Linking


Connecting your social media accounts is a critical step in streamlining your social media management. By following these simple steps, you can ensure a seamless integration with our platform. If you encounter any issues or have further questions, don't hesitate to reach out to our support team for assistance.*

Updated on: 19/12/2023

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